Shipping, Delivery, Returns & Refund Policy

Shipping & Delivery Across Pakistan

Toytanic.pk delivers orders throughout Pakistan, including many remote and rural areas. We work with multiple courier companies so we can choose a suitable delivery service based on the customer's location, service coverage, and delivery reliability.

Our Delivery Partners

• PostEx
• Leopards Courier
• TCS
• Trax
• Stallion Deliveries

For remote areas, we may use courier companies with a wider delivery footprint, such as Leopards Courier or TCS, where this provides a better chance of successful and timely delivery.

Order Processing Time

Orders are normally processed on the same working day, provided they are received on a regular business day and the item is available.

Orders placed on public holidays or other non-working days are normally processed on the next available working day.

Estimated Delivery Time

Our standard estimated delivery time is 2–4 working days.

Delivery times may vary depending on location, courier operations, weather, road conditions, public holidays, and other circumstances outside our reasonable control.

Shipping Charges

Toytanic.pk uses fixed shipping charges. The applicable delivery charge is displayed during checkout before the customer confirms the order.

Cash on Delivery

Cash on Delivery (COD) is available throughout Pakistan, subject to courier service availability for the customer's destination.

Village & Remote-Area Deliveries

We make reasonable efforts to deliver orders to villages and remote areas where standard private courier coverage may be limited.

In locations where regular courier delivery is unavailable or impractical, Toytanic.pk may arrange delivery through Pakistan Post.

If advance payment is required, our team will communicate this to the customer before dispatch.

Order Confirmation & Tracking

After successfully placing an order, customers receive their order number by email.

Once the parcel has been dispatched and tracking information becomes available, the tracking number is shared through WhatsApp.

Customers can use the tracking information to follow the progress of their shipment with the relevant courier company.

Courier Selection

Toytanic.pk may use different courier companies for different orders. Courier selection depends on factors such as:

• Customer location
• Courier coverage in the area
• Remote-area accessibility
• Operational availability
• Expected delivery performance

Our aim is to choose a delivery service that provides a reasonable chance of successful and efficient delivery.

Weather, Flood & Emergency Delays

Delivery delays can occasionally occur because of heavy rain, flooding, natural disasters, road closures, public holidays, courier network disruptions, or other circumstances outside our control.

When a parcel is delayed because of these conditions, our team will make reasonable efforts to remain in contact with the customer and coordinate with the courier company so the order can be delivered as soon as reasonably possible.

Returns, Product Issues & Claims

If there is a genuine issue with the product you receive, you must inform Toytanic.pk within 3 days of receiving your order.

We recommend inspecting the product shortly after delivery and contacting us promptly if you notice an issue.

How to Submit a Claim

When contacting Toytanic.pk about a product issue, please provide:

• Your order number
• Your name and contact details
• A clear description of the problem
• Clear photographs or video of the issue, where applicable

This information helps our team review the issue and determine an appropriate solution as efficiently as possible.

Replacement or Refund

Once an eligible claim has been reviewed and approved, Toytanic.pk may offer an appropriate resolution depending on the circumstances.

• Product Replacement: An eligible product may be replaced where appropriate and stock is available.
• Refund: Where a replacement is not appropriate or another resolution is agreed upon, the eligible amount may be refunded.

The final resolution may depend on the nature of the issue, product condition, availability of replacement stock, and circumstances of the order.

Product Inspection

Toytanic.pk may request photographs, video evidence, additional information, or return of the affected item before approving a replacement or refund.

Customers should keep the product and its packaging in reasonable condition while the claim is being reviewed unless our support team provides different instructions.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Active mobile and WhatsApp number
• Complete delivery address
• Correct city and area information

Incorrect or incomplete information may result in delayed or unsuccessful delivery.